Several weeks ago I was at a meeting where I saw an interaction go down that highlighted this phenomenon. It was so clear and obvious that these two people were communicating with each other in a way that pitted them as rivals against one another, rather than as partners in solving a (relatively simple) problem.
I call moments like these “moments of disconnection.” They can happen in an instant and they erode relationships. They are also completely avoidable! Find out how in this episode.